24/7 Emergency Service
Category 3 black water is a health emergency — keep everyone out, call now, and we contain, remove, and sanitize it 24/7.
A sewage backup is the one water emergency where the first priority is not the house — it is the people in it. What is coming up through that toilet, tub, or floor drain is Category 3 black water: raw sewage carrying bacteria, viruses, and parasites that can make your household seriously ill through contact or the air near it.
So before anything else: get everyone out of the affected area, keep kids and pets well away, do not walk through it, shut off any fixture still running, and do not run water anywhere else in the house that drains toward the backup. Then call us. This is not a bucket-and-bleach job, and every hour it sits, the contamination spreads further into porous materials that then cannot be saved.
We answer (866) 688-0301 24/7 and treat a sewage backup as the emergency it is. Our crews arrive in full protective equipment, contain the area, extract the black water, and sanitize with hospital-grade disinfectant. See our full sewage cleanup process for how we bring a contaminated space back to safe, and how we fold in mold remediation when the moisture has already started growth.
On the call we make sure everyone, especially children and pets, is clear of the area and that no one is tracking contamination through the house. Category 3 water is a genuine health hazard; the cleanup waits for trained crews in PPE, not a family member with gloves.
We seal the affected area with plastic sheeting and negative air pressure so sewage aerosols and spores cannot migrate into clean rooms or the HVAC system while we work.
Using equipment rated for Category 3 water, we remove the sewage and solid waste and dispose of it under regulation — not down your own drains.
Porous materials that soaked up sewage — carpet, pad, affected drywall — come out, because they cannot be fully disinfected. Everything that stays is cleaned with hospital-grade disinfectant and the odor is neutralized at the source.
We dry the structure completely and confirm the area is sanitized and safe before any rebuild. A sewage job is not done when it looks clean; it is done when it is clean.
The most common cause we see is root intrusion. In Tempe's established, tree-lined neighborhoods near ASU and the historic districts, thirsty roots find the joints in aging clay and cast-iron sewer laterals, grow inside the pipe, and catch everything that flows past until the line clogs and backs up. Grease and flushed debris finish the job. Older homes on big lots with mature landscaping are the classic candidates, and a backup there is a plumbing-age problem, not a fluke.
During the **June 15 to September 30** monsoon, a hard microburst can dump more water than the sewer and stormwater systems can carry at once. When the mains surcharge, that water has to go somewhere, and in low-lying homes it comes up through the lowest drains as a backup. If a sewage backup hits your home during or right after a storm, do not assume it is minor — storm-driven backups still carry Category 3 contamination and need the same containment and sanitizing as any other.
Every loss is different, so we give you an itemized estimate before work begins — never a number pulled from the air. These are the factors that move the price:
Yes. It is Category 3 black water — the most contaminated class — carrying bacteria, viruses, and parasites that cause real illness through contact and airborne exposure. Keep everyone, including pets, out of the area, do not touch it, and let technicians in proper protective equipment handle it.
Get everyone out of the affected area, keep pets away, and do not walk through the water. Stop using any water that drains toward the backup — no flushing, no laundry, no running taps. If it is safe, shut off the water to a fixture that is still overflowing. Then wait for the crew; do not start cleaning it yourself.
The usual culprits in Tempe are root intrusion into aging clay or cast-iron sewer lines, grease and debris clogs, and monsoon storms surcharging the mains. Multiple drains backing up at once usually points to the main line rather than a single fixture. We can help identify the cause and coordinate the line clearing.
Often not without a specific sewer and drain backup endorsement, which many Tempe homeowners do not realize is a separate add-on to a standard policy. We thoroughly document the loss for your claim, and it is worth checking your coverage for that rider before you ever need it.
A sewage backup isn't a dirty flood — it's Category 3 black water that can make your family sick. Here's why it's dangerous, what to do first, and why it's a job for pros in protective gear.
A sewage smell that lingers after cleanup is not a nuisance — it is a warning that contamination is still in your home. Here is what the odor is really telling you, and how professional sanitization removes the source instead of masking it.
We bring sewage backup emergency to homes and businesses across the Valley — here are the areas we're called to most.
Our Tempe crew answers 24/7 and aims to be at your door within the hour. Get extraction and drying started before the mold clock runs out.
24/7 Emergency Service · 60 minutes response · Licensed & Insured
